REVO4K help: plans, devices and playback.
Find the practical answer first. If your question depends on your country, app or subscription details, send us those details and we will check before you order.
Plans and access
Understand what you are choosing and what still needs confirmation.
What is the difference between Standard and Premium?
Standard and Premium are separately priced tiers. We do not publish a fixed channel count or promise a feature for every country and device. Use the plan comparison for prices, then ask us to confirm the current lineup and features for each tier before purchase.
Does the IBO Player Pro license include channels?
No. A player app and a content subscription do different jobs: the player displays access details supplied separately. REVO4K’s stated 12-month Standard and Premium offer includes a player license, not a guarantee of any particular channel. Confirm the exact app, activation method and available content for your country and device before ordering.
Can I confirm a channel before choosing a plan?
Yes. Tell us your country, the exact channel or language you need, and the device you will use. We can check current availability for your location before you decide. We do not publish a permanent channel list because availability may change by region and rights. See our content and rights information.
Is the displayed price monthly or for the full term?
The displayed price covers the full selected term—one, three, six or twelve months—not a monthly installment. Confirm the final billing currency, payment method and any applicable terms with support. The WhatsApp plan enquiry does not take payment or create an order.
Devices and setup
Start with your exact model, operating system and the app available in its official store.
See the setup hub →Will REVO4K work on my Samsung or LG TV?
A compatible player may be available, but support is not guaranteed for every TV. Search the official app store on your exact model before ordering. Samsung says TV apps must be available in its store; LG’s installation steps vary by webOS version. If you cannot find the agreed player, ask us for another supported setup. Samsung app help · LG app help.
How do I install a player on Fire TV or Google TV?
On Fire TV, use Find to search the Amazon Appstore and choose Get for an available app. On Google TV, use Search or the Apps tab and choose Install. Do not assume that the same app exists on both platforms or in every country. Install only a player confirmed for your plan, then use the activation details sent privately. Amazon instructions · Google TV instructions.
Why can I not find the recommended app?
First check the exact app name, TV or streaming-device model, operating-system version and store country. App availability can differ across those factors. Do not enter your subscription details into a look-alike app or an unknown download site. Send us a photo of the app search results without exposing passwords or playlist links, and we can help identify a compatible route.
What details do I need for activation?
That depends on the agreed player and subscription format. Keep the device model, app name and version ready. We provide plan-specific access details privately after the order is confirmed; the public help pages intentionally do not show credentials. If an app asks for a separate license or activation, check whether your selected term includes it before paying.
Playback problems
These checks help separate a device or network problem from a subscription issue.
Why does a stream buffer or stop?
Try another app or website on the same device first. If everything is slow, check Wi-Fi signal, pause large downloads and restart the router or device. If only one player is affected, update or restart it; Fire TV also offers a Clear Cache option. Test again before changing several settings at once. If the issue remains, tell us the device, app, country, time and whether all or only some streams are affected. Google connection checks · Amazon app checks.
Should I clear an app’s cache or data?
On Fire TV, clearing cache can help with an intermittent app problem. Clearing app data is a stronger reset and may remove saved settings or sign you out, so keep your activation details before using it. Amazon lists both options under Settings → Applications → Manage Installed Applications. If you are unsure, contact us first. Amazon’s cache instructions.
What should I send support when playback fails?
Send your country, device model, app name and version, the time and timezone, a brief description of the error, and whether another internet app works. A screenshot of an error message helps, but hide account credentials, playlist URLs and payment details. Use the contact form or the support channel shown in the footer.
Billing and policies
Check the full terms before arranging payment outside this website.
Will a paid subscription renew automatically?
Read the cancellation policy and ask us to confirm whether your plan renews, its next renewal date, price, payment method and any notice period before you pay.
Can I request a refund?
Read the refund policy before purchase and ask us to confirm eligibility, the request process and timing for your order. Local statutory rights may differ by country and are not replaced by a voluntary policy.
Does this site take payment?
No. Selecting a plan opens a review step, then WhatsApp with a draft message containing your selection. You review and send that message yourself. We confirm availability, final price, currency and payment arrangements before an order is placed. Do not send card details or passwords in the message.
Still need a specific answer?
Tell us your country, exact device model, app and the plan you are considering. We can then answer for your setup instead of guessing from a generic device category.
Ask REVO4K support →